Privacy Policy

Effective Date: July 1, 2025

At Lindy Leeper, LMT, your privacy and trust are very important. This Notice of Privacy Practices explains how we may use and share your Protected Health Information (PHI), your rights regarding that information, and our responsibilities under the law. It also explains how we handle personal information when you use our website to book or purchase services.

1. Information We Collect

When you use our services or website, we may collect:

  • Personal Information: Name, phone number, email address, and health intake details you provide.

  • Appointment Details: Service history, scheduling preferences, and session notes related to your care.

  • Payment Information: If you book or purchase services online, payment is processed securely by a third-party provider. We do not store your full credit card details.

  • Website Usage Data: Anonymous information like IP address, browser type, and pages visited, collected via cookies for analytics.

2. How We May Use and Share Your PHI

Under HIPAA, we may use and disclose your health information for:

  • Treatment: To provide safe and effective massage therapy and tailor care to your needs.

  • Payment: To process payments or insurance billing (if applicable).

  • Healthcare Operations: For practice management, quality improvement, or compliance purposes.

Other uses and disclosures permitted by law include:

  • When required by law (e.g., court orders, subpoenas).

  • To prevent or lessen a serious threat to health or safety.

  • For public health reporting or government oversight.

  • As required for workers’ compensation or similar programs.

We will not use or share your information for marketing or other purposes without your written authorization.

3. Your Rights

You have the right to:

  • Access and Copies: Request a copy of your health records.

  • Amend: Ask us to correct your health records if you believe they are incorrect or incomplete.

  • Restrictions: Request limits on how your information is used or shared (though we may not be able to agree in all cases).

  • Confidential Communications: Request that we contact you in a specific way (e.g., only by phone, not email).

  • Accounting of Disclosures: Ask for a list of times your information was shared, outside of treatment, payment, or operations.

  • Paper Copy: Request a paper copy of this Notice at any time.

To exercise these rights, please contact us at:
📧 leepermassage@gmail.com
📞 (319) 325-2532

4. Our Responsibilities

We are required by law to:

  • Maintain the privacy and security of your PHI.

  • Provide you with this Notice of Privacy Practices.

  • Notify you if a breach occurs that may have compromised your health information.

  • Follow the duties and privacy practices described in this Notice.

5. Online Payments & Services

If you book or purchase services through our website:

  • Your payment information is processed securely by a third-party payment processor. We do not store your full credit card details.

  • We may use your email or phone number to send appointment reminders, confirmations, or wellness updates if you consent. You can opt out of marketing communications at any time.

  • Our services are not directed to children under the age of 13, and we do not knowingly collect information from children under 13.

6. Cookies & Website Tracking

This website may use cookies to improve browsing and analyze usage. You can disable cookies in your browser settings.

7. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights. We will not retaliate against you for filing a complaint.

To file a complaint with us, contact:
Lindy Leeper, LMT
📍 35 Crossland Ave., Clarksville, TN
📧 leepermassage@gmail.com
📞 (319) 325-2532

To file a complaint with HHS, visit: https://www.hhs.gov/ocr/privacy/hipaa/complaints/

8. Updates to This Notice

We may update this Notice from time to time. Any changes will be posted here with a revised effective date. Continued use of our services means you accept the updated Notice.